Payment Policy

Last updated: 09 September 2026

At Vossholm, we aim to provide a secure, transparent, and reliable payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, how currency and taxes are displayed, and what to do if you experience a payment issue.

Vossholm is operated by Haneda LLC, a company registered in the State of New Mexico, United States. Vossholm serves customers across the United States, United Kingdom, Canada, Australia, New Zealand, and Europe. This policy applies to orders placed through https://vossholm.com.

1. Accepted Payment Methods

Accepted payment methods are shown at checkout before you place your order. Depending on your location, device, and currency, we accept major credit and debit cards (such as Visa, Mastercard, and American Express) and digital wallets (such as Apple Pay), processed securely through Shopify Payments and, where offered at checkout, PayPal.

If a payment method is not shown at checkout, it may not be available for your order, location, device, browser, or selected currency. Orders are not processed or dispatched until payment has been successfully authorised or completed.

2. Payment Security

Payments are processed through secure third-party payment providers that use encryption and payment security controls. Our website uses SSL encryption to help protect information transmitted between your browser and our website. We do not store full credit card numbers or full payment card details on our own systems. For more information, see our Privacy Policy.

3. Payment Confirmation

After your payment has been successfully processed, you will receive an order confirmation email. If you do not receive one within 30 minutes of placing your order, please check your spam or junk folder, confirm the email address entered at checkout is correct, and contact us at info@vossholm.com if you still cannot find it.

An order confirmation email confirms that we have received your order. If there is an issue with payment authorisation, fraud checks, product availability, or order verification, we may contact you before processing or dispatching the order.

4. Failed or Declined Payments

If your payment is declined or cannot be processed, please check that your card details, expiry date, billing address, and security code are entered correctly; that your card is authorised for online purchases; that sufficient funds are available; and whether your bank has blocked the transaction for security reasons. You can also try another accepted payment method shown at checkout, or contact your bank or payment provider. If you continue to experience payment difficulties, contact us at info@vossholm.com and we will do our best to help.

5. Currency

Prices on our website may be displayed in different currencies depending on your location and the currency options available on our website. The final currency and total amount charged for your order will be shown at checkout before you place your order — please review this carefully before confirming your purchase. If your bank or card issuer applies currency conversion or foreign transaction fees, these are set by your provider and are outside our control.

6. Taxes, Duties, and Customs Charges

Applicable taxes, duties, and the final order total will be shown at checkout where they are collected by Vossholm. We offer free, insured standard shipping on all orders, so no standard shipping fee is added at checkout. Depending on your delivery country, your order may be subject to local taxes, import duties, or clearance fees charged separately by your local customs authority — see our Shipping Policy for details.

7. Discounts, Promotions, and Gift Cards

Any valid discount code, promotion, or gift card must be entered at checkout before placing your order. Discounts and promotions are subject to their stated terms and may have expiry dates, product exclusions, minimum order values, or other conditions. If a discount code does not apply at checkout, it may be expired, invalid, already used, or not applicable to the selected product. We cannot guarantee that a discount can be applied after an order has already been placed.

8. Fraud Prevention and Order Verification

For customer protection and fraud-prevention purposes, some orders may be reviewed before they are processed or dispatched. If additional verification is required, we may contact you using the details provided at checkout. We reserve the right to cancel or refuse an order where payment cannot be verified, where fraud is suspected, or where required by law or payment-provider rules. If an order is cancelled after payment has been taken, we will issue a refund to the original payment method, unless prohibited by law.

9. Refunds

Approved refunds are issued to the original payment method used for the order, usually within the timeframe stated in our Refund Policy. After we issue a refund, your bank or payment provider may take additional time to make the funds available — processing times vary by provider and are outside our control.

10. Payment Disputes and Chargebacks

If you notice an unauthorised charge, duplicate charge, incorrect amount, or another payment issue related to a Vossholm order, please contact us at info@vossholm.com with your order number, the email used at checkout, and a description of the issue. You may also contact your bank or card issuer if you believe a transaction was unauthorised or incorrect. Nothing in this policy limits any rights you may have through your bank, card issuer, or applicable law.

11. Customer Service

Email: info@vossholm.com
Phone: +1 470-978-3201
Customer service hours: Mon–Fri 8am–7pm · Sat–Sun 10am–2pm UK time
Response time: We aim to respond within 24–48 hours.

12. Company Information

Store name: Vossholm
Legal business operator: Haneda LLC
EIN: 30-1430114
Registered business address: 1209 Mountain Rd. PL NE STE R, Albuquerque, NM 87110, United States
Email: info@vossholm.com

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