Privacy policy
Last updated: 09 September 2026
Welcome to the Privacy Policy of Vossholm. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, subscribe to marketing, or otherwise interact with our services.
Vossholm is operated by Haneda LLC, a company registered in the State of New Mexico, United States. Vossholm serves customers across the United States, United Kingdom, Canada, Australia, New Zealand, and Europe.
This Privacy Policy applies to personal information processed through https://vossholm.com and related services.
Nothing in this Privacy Policy limits any rights you may have under applicable privacy and data protection laws, including the EU GDPR, the UK GDPR, and the California Consumer Privacy Act (as amended by the CPRA).
1. Who We Are
Store name: Vossholm
Legal business operator: Haneda LLC
EIN: 30-1430114
Registered business address: 1209 Mountain Rd. PL NE STE R, Albuquerque, NM 87110, United States
Email: info@vossholm.com
For the purposes of applicable privacy laws, Haneda LLC is the controller of the personal information processed through the Vossholm website, unless otherwise stated.
2. Information We Collect
We collect personal information when you visit our website, place an order, create or use an account, contact us, upload evidence for a return or warranty claim, subscribe to marketing, or interact with our website and services.
2.1 Information you provide directly
- Full name
- Email address
- Phone number, if provided
- Billing address
- Shipping address
- Order details and purchase history
- Return, refund, cancellation, exchange, or warranty claim details
- Photos, videos, or documents you upload for damaged, defective, incorrect, incomplete, or not-as-described items
- Messages sent to our customer support team
- Customer account information, if customer accounts are enabled
- Marketing preferences, such as email subscription or unsubscribe status
- Product reviews, testimonials, photos, or other content you choose to submit
2.2 Payment information
Payments are processed securely by third-party payment providers (such as Shopify Payments and PayPal). We do not store full credit card numbers or full payment card details on our own systems. Payment providers may process information such as your payment method, transaction amount, billing details, fraud-prevention data, and payment confirmation status.
2.3 Information collected automatically
- IP address
- Device type
- Browser type and version
- Operating system
- Pages viewed, and date and time of access
- Referring website, campaign, or traffic source
- Approximate location derived from your IP address
- Cookie identifiers and similar tracking technologies
- Interactions with our website, cart, checkout, emails, advertisements, or customer support tools
3. How We Use Your Information
- To process, confirm, fulfil, and deliver your orders
- To process payments, refunds, cancellations, and exchanges
- To provide customer support and respond to your inquiries
- To operate our website, checkout, cart, and account features
- To send order confirmations, shipping updates, refund updates, and other service-related messages
- To verify, investigate, and resolve claims involving damaged, defective, incorrect, incomplete, or not-as-described items, and warranty claims
- To prevent fraud, unauthorised transactions, abuse of our website, and security incidents
- To comply with legal, tax, accounting, consumer protection, and regulatory obligations
- To improve our website, products, customer service, and shopping experience
- To manage product reviews, testimonials, and user-submitted content where this feature is enabled
- To send marketing communications where you have subscribed or where otherwise permitted by law
- To measure website performance and advertising effectiveness where permitted by your cookie choices and applicable law
4. Legal Bases for Processing (EU/UK)
| Purpose | Legal Basis |
|---|---|
| Processing, confirming, fulfilling, and delivering orders | Performance of a contract |
| Processing payments and issuing refunds | Performance of a contract; legal obligation where applicable |
| Handling customer support, refunds, exchanges, cancellations, and complaints | Performance of a contract; legitimate interests |
| Investigating faulty, damaged, incorrect, incomplete, or not-as-described items, and warranty claims | Performance of a contract; legitimate interests; legal obligation where applicable |
| Fraud prevention, website security, and misuse prevention | Legitimate interests; legal obligation where applicable |
| Tax, accounting, and business record keeping | Legal obligation; legitimate interests |
| Essential website cookies, cart, checkout, and security features | Performance of a contract; legitimate interests |
| Analytics cookies and non-essential tracking technologies | Consent, where required by law |
| Marketing cookies and personalised advertising | Consent, where required by law |
| Email marketing and promotional messages | Consent or legitimate interests, depending on applicable law and your relationship with us |
| Improving our website, products, and services | Legitimate interests |
We do not make decisions that produce legal effects concerning you, or similarly significantly affect you, based solely on automated processing of your personal information.
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, support checkout functionality, remember your preferences, analyse website performance, and, where enabled and permitted, support marketing and advertising.
5.1 Types of cookies we may use
- Essential cookies: Required for core website functions such as cart, checkout, security, fraud prevention, and account access.
- Functional cookies: Used to remember preferences such as region, currency, language, or cookie settings.
- Analytics cookies: Used to understand how visitors use our website and improve performance.
- Marketing cookies: Used to measure advertising performance and deliver relevant advertising, where enabled and permitted.
Essential cookies are necessary for the website to work and cannot be switched off through our cookie banner. Non-essential cookies, such as analytics and marketing cookies, are used only where permitted by applicable law and, where required, after you have given consent.
5.2 Managing your cookie preferences
For visitors in the United Kingdom and the European Union, non-essential cookies (such as analytics and marketing cookies) are blocked until you give consent, in line with the prior-consent requirements of the UK GDPR, EU GDPR, and the ePrivacy Directive.
When you first visit our website, you can accept, reject, or customise non-essential cookies. You can change or withdraw your consent at any time by reopening the cookie settings available on our website. You can also manage cookies through your browser settings, though some features may not work correctly without them.
6. Analytics, Advertising, and Measurement Tools
We may use analytics, advertising, and measurement tools such as Google Analytics to understand website performance, improve our services, and measure advertising effectiveness, depending on which tools are active on our website at the time of your visit.
Where we use Google services for analytics or advertising, we apply Google Consent Mode so that these tools respect your cookie choices. Non-essential tags are activated only after you have given the relevant consent, where required by law. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
7. Shopify and E-Commerce Platform Services
Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to display products, operate the cart and checkout, process orders, manage payments, handle customer accounts, support fraud prevention, and provide related store functions. When you use our website or place an order, personal information may be processed by Shopify as necessary to provide these services.
8. Sharing Your Data
We do not sell, trade, or rent your personal information. We only share it with trusted service providers who help us run the store, and only as needed to provide our services or comply with the law, including:
- Payment processors (for example Shopify Payments, PayPal);
- Shipping carriers and our fulfilment and returns facility;
- Our returns and warranty request processor, which securely receives the order number, contact details, and any photos or video you submit when requesting a return, exchange, or warranty claim;
- Reviews, customer support, IT, and analytics providers;
- Professional advisers, such as accountants, legal advisers, or tax advisers;
- Government authorities, regulators, or law enforcement, where required by law.
We require service providers to handle personal information securely and only for the purposes for which they are engaged.
9. International Data Transfers
Because Vossholm is operated by a company registered in the United States and uses service providers that may operate internationally, your personal information may be transferred to, accessed from, or processed in countries outside the United Kingdom, the European Economic Area, or your country of residence.
Where applicable data protection laws require safeguards for international transfers, we rely on appropriate transfer mechanisms, which may include adequacy regulations, data processing agreements, standard contractual clauses, the UK International Data Transfer Agreement or UK Addendum, or other legally recognised safeguards where applicable.
10. Data Retention
- Order and transaction records: retained for the period required for tax, accounting, legal, and business record-keeping purposes.
- Customer support, refund, cancellation, exchange, and warranty records: retained for as long as necessary to resolve the issue and maintain reasonable business records.
- Photos, videos, or evidence submitted for a return or warranty claim: retained for as long as necessary to review and resolve the claim, after which they are deleted.
- Customer account information: retained while the account remains active or as needed for legal, security, or business purposes.
- Marketing preferences: retained until you unsubscribe, withdraw consent, or the information is no longer needed.
- Cookie and analytics data: retained according to the settings and retention periods of the relevant tools, where applicable.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your data, to request a copy in a portable format, to withdraw consent at any time, and to object to direct marketing.
To exercise your privacy rights, contact us at info@vossholm.com. We may need to verify your identity before fulfilling certain requests, and we will respond within the timeframe required by applicable law.
- EU/EEA residents may lodge a complaint with their local data protection authority.
- UK residents may complain to the Information Commissioner’s Office (ICO).
- California residents have the right to know, delete, and opt out of the “sale” or “sharing” of personal information, and not to be discriminated against for exercising these rights. We do not sell your personal information.
12. Marketing Communications
If you subscribe to marketing communications, we may use your email address to send promotional messages, product updates, offers, or other marketing content. You can unsubscribe at any time using the link in our emails or by contacting info@vossholm.com. We may still send you non-marketing messages related to your order, account, or customer service request.
13. Product Reviews and User-Submitted Content
If you submit a product review, photo, video, testimonial, or other user-generated content, we may process that content to display reviews, improve our services, respond to customer feedback, or support our marketing where permitted by law and by any permissions you provide. Please do not submit personal information in public review text that you do not want to be visible to others.
14. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction. Our website uses SSL encryption to help protect information transmitted between your browser and our website. No method of transmission over the internet is completely secure, but we work to protect your information using appropriate safeguards.
15. Children’s Privacy
The Site is not directed to children, and we do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.
16. Third-Party Links
Our website may contain links to third-party websites, services, payment providers, delivery tracking pages, or social media platforms. We are not responsible for the privacy practices, security, or content of third-party websites, and recommend reviewing their own privacy policies.
17. Data Protection Authorities
If you are located in the United Kingdom, you may have the right to contact the UK Information Commissioner’s Office (ICO). If you are located in the European Union or European Economic Area, you may have the right to lodge a complaint with your local data protection supervisory authority. You can also contact us first at info@vossholm.com so we can try to resolve your concern directly.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
19. Contact Information
Store name: Vossholm
Legal business operator: Haneda LLC
EIN: 30-1430114
Registered business address: 1209 Mountain Rd. PL NE STE R, Albuquerque, NM 87110, United States
Email: info@vossholm.com
Phone: +1 470-978-3201
Customer service hours: Mon–Fri 8am–7pm · Sat–Sun 10am–2pm UK time
Response time: We aim to respond within 24–48 hours.
20. Related Policies
Terms of Service · Shipping Policy · Refund Policy · Warranty Policy · Payment Policy · Right of Withdrawal · Contact Page · Order Tracking