Privacy Policy

Last updated: 30 June 2026

At Witteveen Commerce LLC ("we", "our", or "us"), which operates the Vossholm online store (the "Site"), we are committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have. We comply with the EU General Data Protection Regulation (GDPR), the UK GDPR and Data Protection Act 2018, and applicable privacy laws in the United States (including the California Consumer Privacy Act, as amended by the CPRA), Canada, Australia and New Zealand.

1. Data Controller

The data controller responsible for your personal data is:

Witteveen Commerce LLC
1209 Mountain Rd. PL NE STE R, Albuquerque, NM 87110, United States
Email: info@vossholm.com

2. Data We Collect and How We Use It

2.1 Information you give us. When you place an order, create an account, or contact us, we collect the details you provide, such as your name, billing and shipping address, email address, phone number and order details. We use this to process and deliver your order, handle returns or warranty claims, and communicate with you about your purchase.

2.2 Information collected automatically. When you visit the Site, we automatically collect certain technical data, including the pages you visit, access times, referring URL, browser and operating system information, and your IP address (which may be anonymised). This helps us operate, secure and improve the Site.

2.3 Payment data. Payments are processed by our payment providers (such as Shopify Payments, PayPal and similar). We do not store your full card details on our servers.

2.4 Analytics and embedded services. We use tools such as Google Analytics to understand how the Site is used. These services may process your IP address, potentially outside your country. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Embedded services (for example maps or web fonts) may also transmit your IP address to their providers.

3. Legal Bases for Processing (EU/UK)

We rely on the following legal bases: performance of a contract (to fulfil your order), our legitimate interests (to run and improve the Site and prevent fraud), your consent (for optional analytics, personalisation and marketing), and compliance with our legal obligations.

4. Cookies

We use session and persistent cookies to keep the Site working, remember your basket, measure performance and, with your consent, personalise content. You can control or disable cookies through your browser settings, though some features may not work correctly without them. On your first visit you will see a consent banner where you can choose which cookie categories to allow.

5. Sharing Your Data

We do not sell, trade or rent your personally identifiable information. We only share it with trusted service providers who help us run the store (payment processors, shipping carriers, our fulfilment warehouse, IT and analytics providers), and only as needed to provide our services or comply with the law. Where data is transferred internationally, we use appropriate safeguards such as the EU Standard Contractual Clauses.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described here, including to meet legal, accounting, tax or reporting obligations. Order records are typically retained for the period required by applicable tax and consumer-protection law.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your data, to request a copy in a portable format, and to withdraw consent at any time. To exercise any of these rights, email us at info@vossholm.com.

• EU/EEA residents may lodge a complaint with their local data protection authority.
• UK residents may complain to the Information Commissioner's Office (ICO).
• California residents have the right to know, delete and opt out of the "sale" or "sharing" of personal information, and not to be discriminated against for exercising these rights. We do not sell your personal information.

8. Data Security

We use industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure, but we work to protect your information at all times.

9. Children's Privacy

The Site is not directed to children, and we do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

11. Contact Us

For any privacy question or request, contact us at info@vossholm.com. See also our Terms of Service, Refund & Return Policy and Shipping Policy.