Terms of service

Last updated: 09 September 2026

Welcome to Vossholm. These Terms of Service (“Terms”) govern your access to and use of our website and the purchase of products from our store.

Vossholm is operated by Haneda LLC, a company registered in the State of New Mexico, United States. Vossholm serves customers across the United States, United Kingdom, Canada, Australia, New Zealand, and Europe.

By accessing our website or placing an order through https://vossholm.com, you agree to these Terms. Please read them carefully before making a purchase.

Nothing in these Terms limits or excludes any mandatory consumer rights you may have under applicable consumer protection laws.

1. Definitions

Store / Website: The Vossholm online store available at https://vossholm.com.
We / Us / Our: Vossholm, operated by Haneda LLC.
You / Customer: Any person who accesses our website or places an order with us.
Consumer: A person purchasing products mainly for personal, household, or non-business use.
Order: A request submitted by a customer to purchase one or more products from Vossholm.
Processing Business Day: Monday to Friday, excluding public holidays that affect our operations or fulfilment partners.
Delivery Business Day: A day on which our shipping carriers operate in the delivery country. Delivery business days may vary by destination, carrier schedule, and local public holidays.

2. Seller Identity

Store name: Vossholm
Legal business operator: Haneda LLC
EIN: 30-1430114
Registered business address: 1209 Mountain Rd. PL NE STE R, Albuquerque, NM 87110, United States
Email: info@vossholm.com

3. Scope of These Terms

These Terms apply to your use of our website and to all orders placed through our website.

Additional policies also apply to your purchase, including our:

Shipping Policy
Refund Policy
Warranty Policy
Payment Policy
Privacy Policy

If there is any conflict between these Terms and a mandatory consumer protection law that applies to you, the mandatory consumer protection law will apply.

4. Products and Product Information

Vossholm sells table lamps, pendant lights, outdoor lighting, and related accessories through its website.

We make reasonable efforts to display product descriptions, specifications, images, prices, availability, and other product information accurately. However, minor variations in colour, finish, size, appearance, or packaging may occur due to screen settings, lighting, photography, natural material variation (for example, real stone or hand-blown glass), or product updates.

Such minor variations do not normally constitute a product defect if the product remains consistent with its description and suitable for its intended use.

Product availability may change at any time. If a product you ordered becomes unavailable after your order is placed, we will contact you and provide an appropriate solution, such as cancellation and refund, replacement, or another option where available.

5. Product Setup and Use

Lamps must be used safely and in accordance with the product instructions, applicable electrical safety requirements, and local laws or regulations.

For mains-powered lamps, please make sure your lamp is suitable for your local mains voltage and that you use the correct plug type and a compatible bulb within the stated wattage before use. Our rechargeable, battery-powered lamps do not require mains wiring and are supplied ready to use with their charger included.

Vossholm is not responsible for damage, injury, or other problems caused by use with the wrong voltage, an incompatible plug adapter, misuse, unauthorised modification, or failure to follow the product instructions.

6. Order Process and Contract Formation

Products displayed on our website are invitations to place an order and do not constitute a binding offer by us.

When you place an order, you are making an offer to purchase the selected product or products under these Terms.

After placing an order, you will receive an order confirmation email. This confirms that we have received your order. We may still contact you before processing or dispatch if there is an issue with payment authorisation, fraud checks, product availability, pricing, address details, or order verification.

A contract between you and Vossholm is formed when your order is accepted by us. Acceptance may occur when we confirm the order, process the order, or dispatch the product.

We reserve the right to refuse or cancel an order where permitted by law, including where:

The product is unavailable
There is an obvious pricing or product information error
Payment is declined, reversed, or cannot be verified
Fraud, unauthorised activity, or misuse is suspected
The delivery address is incomplete, invalid, or outside our available shipping destinations
We are required to do so by law, payment-provider rules, or carrier restrictions

If we cancel an order after payment has been taken, we will issue a refund to the original payment method, unless prohibited by law or payment-provider restrictions.

7. Pricing, Currency, and Taxes

Prices on our website may be displayed in different currencies depending on your location, selected country or region, and the currency options available on our website.

The final currency, product price, taxes, duties, discounts, and total order amount will be shown at checkout before you place your order. Please review the checkout page carefully before confirming your purchase.

We offer free, insured standard shipping on all orders placed through our website.

Prices may change at any time. Price changes do not affect orders that have already been confirmed, unless there is an obvious pricing or technical error.

If your bank, card issuer, or payment provider applies currency conversion fees or other payment-related charges, those fees are set by your provider and are outside our control.

8. Payment

Accepted payment methods are shown at checkout before you place your order. Available payment methods may vary depending on your location, device, browser, selected currency, and checkout availability.

Orders are not processed or dispatched until payment has been successfully authorised or completed.

Payments are processed securely through third-party payment providers. We do not store full credit card numbers or full payment card details on our own systems.

For full payment details, please see our Payment Policy.

9. Shipping and Delivery

We ship to the United States, United Kingdom, Canada, Australia, New Zealand, and across Europe. We deliver wherever your country is available at checkout.

We offer free, insured standard shipping on all orders placed through our website. No standard shipping fee will be added at checkout. Orders are shipped with DHL where available and include free insured DHL shipping; depending on your delivery country, your shipment may be delivered by a DHL local delivery partner or another local carrier for final-mile delivery.

Our order processing time is 0 to 1 business days. Our order cut-off is 4:00 PM UK time, Monday to Saturday. Orders placed after the cut-off, on Sundays, or on public holidays are processed the next business day.

For full delivery estimates by destination and carrier information, please see our Shipping Policy.

10. Delivery Address Accuracy

You are responsible for providing a complete and accurate delivery address when placing your order.

If a package cannot be delivered because the address provided was incorrect, incomplete, refused, or the package was not collected, reasonable return shipping, handling, or re-shipping costs may be deducted from any applicable refund, unless prohibited by law.

If you need to update your delivery address after placing an order, please contact us as soon as possible at info@vossholm.com. We will do our best to help, but we cannot guarantee changes once an order has been processed or dispatched.

11. Returns, Refunds, Cancellations, and Exchanges

Our return, refund, cancellation, and exchange terms are explained in our Refund Policy.

You may request a return within 30 days of delivery, subject to the conditions in our Refund Policy.

If an item is faulty, damaged, incorrect, incomplete, or not as described, we will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

Photos or videos may help us review damaged, defective, incorrect, incomplete, not-as-described, or warranty-related issues. However, we understand that not every issue can be recorded, especially if it happened only once. If you cannot provide a photo or video, please describe the issue clearly.

Nothing in these Terms limits or excludes any statutory cancellation, return, refund, repair, replacement, or other consumer rights you may have under applicable law.

12. Warranty and Statutory Rights

Every Vossholm lamp carries a 24-month (2-year) limited warranty against manufacturing defects, including defective electrical components and LED failure, under normal use.

To make a warranty claim, email us at info@vossholm.com with your order number and a short description of the issue. Photos or videos can help us review your claim, but we understand that not every issue can be recorded.

This warranty is provided in addition to any statutory consumer rights you may have under applicable law. Nothing in this warranty limits or excludes your legal rights for faulty, damaged, incorrect, incomplete, not-as-described, or otherwise defective goods.

For full warranty details, please see our Warranty Policy.

13. Promotions, Discounts, and Offers

From time to time, we may offer discounts, promotions, sale prices, or special offers.

Promotions are subject to the terms shown with the offer and may have expiry dates, product exclusions, minimum order values, availability limits, or other conditions.

Discount codes must be entered at checkout before the order is placed. We cannot guarantee that a discount can be applied after an order has already been submitted.

We reserve the right to correct, cancel, or refuse promotions where there is an obvious error, misuse, fraud, or technical issue, where permitted by law.

14. Website Use

You agree to use our website only for lawful purposes and in a way that does not harm, disable, overload, or impair the website or interfere with other users.

You must not:

Use the website for fraudulent, unlawful, or misleading purposes
Attempt to gain unauthorised access to our systems, accounts, or payment processes
Introduce viruses, malware, bots, scraping tools, or harmful code
Copy, reproduce, or exploit website content without permission
Use our website in a way that violates applicable laws or third-party rights

We may restrict or block access to our website where we reasonably believe misuse, fraud, abuse, or unlawful activity has occurred.

15. Intellectual Property

All content on our website, including text, images, product photography, graphics, logos, icons, page layouts, and design elements, is owned by or licensed to Vossholm, Haneda LLC, or our content providers.

You may not copy, reproduce, modify, distribute, publish, sell, or use our website content for commercial purposes without our prior written permission.

16. Reviews and User-Submitted Content

If you submit product reviews, testimonials, photos, videos, feedback, or other content to us, you are responsible for ensuring that your submission is accurate, lawful, and does not infringe the rights of others.

Reviews and testimonials displayed on this site reflect the individual experience of the customer who provided them. They are not a guarantee that you will have the same experience or results, and we do not alter the substance of a genuine customer review.

Where permitted by law and by any permissions you provide, we may use, display, reproduce, or share user-submitted content for purposes such as product reviews, customer support, website improvement, and marketing. We may remove or refuse to publish content that we reasonably consider unlawful, misleading, offensive, irrelevant, fraudulent, or in violation of these Terms.

17. Privacy and Data Protection

We process personal information in accordance with our Privacy Policy, which explains what personal information we collect, how we use it, who we share it with, how long we keep it, and the rights you may have under applicable privacy laws.

18. Limitation of Liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

To the fullest extent permitted by law, Vossholm and Haneda LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

To the fullest extent permitted by law, our total liability for any claim relating to a product purchase will not exceed the amount paid for the product giving rise to the claim.

We are not responsible for delays, failures, or losses caused by events outside our reasonable control, including carrier delays, customs delays, extreme weather, natural disasters, strikes, supply chain disruption, payment-provider issues, technical failures, or government actions.

19. Consumer Complaints and Dispute Resolution

If you have a complaint or concern, please contact us first at info@vossholm.com so we can try to resolve the issue directly. Please include your order number, contact details, and a clear description of the issue.

If you are located in the United Kingdom or a European country, you may also have the right to contact a local consumer advice organisation, consumer protection authority, or dispute resolution body depending on your location and applicable law. EU/EEA consumers may also use the European Commission’s Online Dispute Resolution platform.

Nothing in this section limits your right to seek remedies through your bank, payment provider, card issuer, consumer protection authority, or court where applicable.

20. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of the State of New Mexico, United States.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer-protection provisions of the law of the country in which you live. In particular, consumers in the European Union retain the mandatory protections of their country of residence under Article 6 of the Rome I Regulation, and consumers in the United Kingdom retain their mandatory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in these Terms prevents you from bringing a claim in a court or forum where you have a mandatory legal right to do so, including the courts of your country of residence.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, policies, legal requirements, or services. The latest version will always be posted on this page, with an updated “Last updated” date. The Terms that apply to your order are the Terms in effect at the time you place your order, unless a change is required by law.

22. Customer Service

Email: info@vossholm.com
Phone: +1 470-978-3201
Customer service hours: Mon–Fri 8am–7pm · Sat–Sun 10am–2pm UK time
Response time: We aim to respond within 24–48 hours.

23. Company Information