Shipping policy
Last updated: 09 September 2026
Welcome to the Vossholm Shipping Policy. Vossholm is operated by Haneda LLC, a company registered in the State of New Mexico, United States. Vossholm serves customers across the United States, United Kingdom, Canada, Australia, New Zealand, and Europe.
This policy explains our order processing time, delivery estimates, shipping costs, order cut-off time, carrier delivery, tracking information, taxes and duties, and other important shipping information. It applies to orders placed through https://vossholm.com.
1. Shipping Summary
We offer free, insured standard shipping on all orders placed through our website. Orders are shipped with DHL where available and include free insured DHL shipping — this means the shipment includes shipping protection against loss or damage during transit where applicable. Depending on your delivery country, delivery location, and local delivery network, DHL may work with local delivery partners, or your shipment may be delivered by a local carrier for final-mile delivery. Where local carriers are used for final-mile delivery, they may appear on the tracking page as the carrier responsible for delivery in your area.
Any faster or express options, where available for your destination, are shown with their price at checkout — if express shipping is not shown at checkout for your destination, it is not currently available there.
Our order processing time is 0 to 1 business days. Our order cut-off is 4:00 PM UK time, Monday to Saturday. Orders placed after the cut-off, on Sundays, or on public holidays are processed the next processing business day.
Delivery estimates depend on your delivery country and are shown in the table below.
2. Where We Ship
We currently ship to the United States, United Kingdom, Canada, Australia, New Zealand, and across Europe. If your country is available at checkout, we deliver there. If your delivery country is not shown at checkout, we do not currently ship to that location.
3. Delivery Times & Shipping Costs
Estimated total delivery time (processing + transit) after your order is placed:
| Destination | Total Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Europe (EU) | 6 to 10 business days | Free, insured |
| United Kingdom | 8 to 13 business days | Free, insured |
| United States | 8 to 13 business days | Free, insured |
| Canada | 8 to 13 business days | Free, insured |
| Australia & New Zealand | 8 to 13 business days | Free, insured |
These are estimates, not guarantees. Delivery may occasionally take longer due to DHL or local carrier delays, customs processing, local delivery conditions, public holidays, weather disruptions, incorrect address details, or circumstances outside our control.
Carrier delivery business days may vary by destination country, DHL schedule, local carrier schedule, and local public holidays.
4. Order Processing
Orders begin processing after your order has been successfully placed and payment has been confirmed. Our order processing time is 0 to 1 business days.
Orders placed before our cut-off time of 4:00 PM UK time, Monday to Saturday, usually begin processing the same processing business day. Orders placed after the cut-off, on Sundays, or on public holidays begin processing on the next processing business day.
During order processing, we prepare your item for dispatch, perform order checks where needed, and hand the order over to DHL, a local carrier, or our fulfilment partners. Processing may be extended during peak periods, promotional events, seasonal demand, public holidays, or unexpected operational delays; we will contact you where possible if there is a significant delay.
5. Fulfilment and Returns Facility
Vossholm is operated by Haneda LLC, a company registered in the State of New Mexico, United States. Orders may be fulfilled through our logistics network, including our Netherlands fulfilment and returns facility where applicable:
Rendementsweg 20 A
3641 SL Mijdrecht
Netherlands
This facility may be used for EU dispatch, return processing, and logistics handling. It is not our registered business address — our registered business address is listed in the Company Information section below. For returns, please always follow the instructions in our Refund Policy before sending any item back.
6. Carriers
Orders are shipped with DHL where available and include free insured DHL shipping. Depending on your delivery country, delivery location, and local delivery network, DHL may work with local delivery partners, or your shipment may be delivered by a local carrier for final-mile delivery.
This means the carrier shown on your tracking page may sometimes include DHL, a DHL delivery partner, or another local carrier responsible for delivery in your area, such as Royal Mail or Evri (UK), PostNL (Europe), USPS or UPS (United States), Canada Post (Canada), Australia Post (Australia), or NZ Post (New Zealand).
7. Customs, Duties & Taxes
For domestic and most EU/UK deliveries, no additional charges apply. For some international destinations, import duties or taxes may be charged by your local customs authority on delivery. Unless stated as included at checkout, these charges are the customer’s responsibility and are outside our control.
Customs holds: some shipments may be inspected or held by customs authorities. Where import duties or taxes apply and are not paid by the recipient, or required customs information is not provided, a package may be delayed, returned to sender, or abandoned by the carrier or customs authority. Where a package is returned for these reasons, any refund will reflect reasonable return shipping and handling costs, unless prohibited by law.
8. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. You can follow your parcel on our Track Your Order page. Please allow up to 48 hours for tracking to update after dispatch.
9. Delivery Address Accuracy
Please make sure your shipping address is correct at checkout — we cannot be responsible for orders sent to an incorrect address provided by the customer. If you need to update your delivery address after placing an order, contact us immediately at info@vossholm.com; we will do our best to help, but cannot guarantee changes once an order has been processed or dispatched.
10. Undeliverable Packages & Refused Delivery
If a package cannot be delivered because the address was incorrect or incomplete, delivery was refused, or the package was not collected, it may be returned to sender by the carrier. In such cases, reasonable return shipping, handling, or re-shipping costs may be deducted from any applicable refund, unless prohibited by law. We will contact you where possible before making any deduction.
11. Lost, Delayed, or Damaged Shipments
Every piece ships in protective packaging designed to reduce the risk of damage during handling and delivery. If your shipment appears lost, significantly delayed, or damaged in transit, contact us at info@vossholm.com with your order number and any available tracking information.
If your item arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible with photos or video showing the issue where available — see our Refund Policy for how this is handled. If only the outer packaging is damaged but the product itself is complete and undamaged, this does not normally qualify as a product defect.
Tracking shows delivered but not received: if your tracking shows the order as delivered but you have not received it, contact us at info@vossholm.com as soon as possible so we can open an enquiry with the carrier. Any remedy may depend on the outcome of that investigation and your rights under applicable consumer protection law.
12. Delivery Issues
If your order is delayed, lost, or arrives damaged, contact us at info@vossholm.com and we will help put it right. See our Refund Policy for damaged or faulty items.
13. Payment and Order Confirmation
Your order will only be processed after payment has been successfully completed and the order confirmed. Accepted payment methods are explained in our Payment Policy. For security and fraud-prevention purposes, some orders may require additional verification before processing.
14. Customer Service
Email: info@vossholm.com
Phone: +1 470-978-3201
Customer service hours: Mon–Fri 8am–7pm · Sat–Sun 10am–2pm UK time
Response time: We aim to respond within 24–48 hours.
15. Company Information
Store name: Vossholm
Legal business operator: Haneda LLC
EIN: 30-1430114
Registered business address: 1209 Mountain Rd. PL NE STE R, Albuquerque, NM 87110, United States
Netherlands fulfilment & returns facility: Rendementsweg 20 A, 3641 SL Mijdrecht, Netherlands
Email: info@vossholm.com
Phone: +1 470-978-3201
16. Related Policies
Refund Policy · Privacy Policy · Terms of Service · Payment Policy · Contact Page · Order Tracking